Complain to us first — email community@ospreysrugby.com with “Complaint” in the subject line and we will acknowledge it promptly and aim to resolve it in full.
Fundraising complaints: if you are unhappy with our final response, you can escalate to the Fundraising Regulator, normally within eight weeks of that response.
Lottery complaints: draw disputes follow our lottery complaints process in the lottery terms; if we cannot resolve a dispute together, we will agree an independent route with you, such as the Independent Betting Adjudication Service (IBAS).